Shipment & Payment

Delivery to Ireland

Cycle Superstore are please to offer Free Delivery to Ireland on all orders over €35*
You can track your order at Fastway Website

*Terms and condtions apply

Home Delivery by a Member of Our Team

We offer personal home delivery by member of our team on all new bikes in Dublin Area. Our team member will be on hand to make any last minute adjustments. Delivery charge is €29.95

If you are looking to have you bike serviced we will also collect the bike from your location and drop it back.

Book Home Delivey

Delivery to All Other Destinations

Delivery to all locations outside Ireland is automatically calculated in the basket.
To ensure lowest postage costs we ship with either Courier, or An Post (the Irish postal system) depending on your chosen destination & order weight and size.

Delivery Information

Fastway
Cycle SuperStore use Fastway for deliveries throughout Ireland, UK and rest of Europe.
All Fastway deliveries can be tracked on the Fastway Ireland website.

Irish Post / An Post
Cycle Superstore use Irish Post (An Post) for deliveries of small packages (2kg, or less) within Europe and for delivery of standard items outside Europe (USA, Australia, Japan, Canada and Rest of the World).
All An Post deliveries can be tracked through the An Post web site.

Volumetric Rates
Large lightweight items may be charged at Volumetric (Dimensional) rates. This only happens when the volumetric weights exceed the actual weight. We tried our best to make automatic calculation of postage cost to be as accurate as possible but in some cases surcharge may occur.

Shipping a Bike
Please note, in order to avoid additional shipping costs all bikes shipped require part assembly on the recipients behalf as we have to re-box the bikes in store

Reserve & Collect in Store

• Most orders are ready 1hr after order placed
• A confirmation e-mail will be sent when your order is ready for collection.
• All orders placed after 5PM will be processed the following day.
• Orders placed on Saturday and Sunday will be processed the following Monday
• Ordered items will be available to collect for up to 5 days; after the 5 days the item will be returned to stock and your reservation cancelled
• Bikes can be reserved as above and ready for collection after 12pm the following day.
• Reserving bike requires €50 refundable deposit.
• Please provide your mobile number ad email address – this will help us to keep you updated with your order status.

Delivery Targets & Times

Priority Delivery:
At Cycle SuperStore, we aim to get your items to you as quickly as we possibly can. To that effect, all priority orders for in-stock items received before 1pm will be dispatched on the same day.
Priority Delivery is Next-Day service within the Republic of Ireland, and within 48 Hours to Northern Ireland and the UK.
Note: Fastway Couriers deliver only during business days. Priority Delivery order placed on Friday will be delivered on Monday

Standard Delivery:
We use An Post to ship your order. all orders for in-stock items received before 1pm will be dispatched on the same day. Allow up to 5 days for delivery in the Republic of Ireland and up to 7 days in UK.

Note:
Please ensure you provide the correct address at the time of order as this cannot be rectified once the items have been dispatched. Please note also that our delivery services all require signature upon receipt, and you will need to be present at the time of delivery for this.

As the time of delivery of the item is beyond our control, we cannot guarantee any exact delivery time nor can we confirm it in advance. Please note that both Fastway and An Post will usually leave a calling card if nobody is present at time of delivery. Fastway will additionally make 2-3 attempts to deliver, after which time the package will be returned to us.

Saturdays or Bank holidays
Please note that there are no delivery on the above days.

Lost/Missing Deliveries
In the highly unlikely event that your package goes missing or lost after a period of time and cannot be confirmed as having been signed-for by either Fastway, An Post or any other international delivery partner at that time, we will arrange to either resend the goods or refund your payment. Please note that if the original delivery subsequently is made, it must be returned to us or you will be charged twice.

Tracking
You will receive a tracking number in your email when your goods are dispatched. Simply log on to Fastway or Irish Post web site and check your status.

International Orders (outside Ireland and UK)
Delivery charges for all orders outside Ireland and UK, are subject to re-confirmation at time of order by our Web Department and are given here as approximate estimates only.

Tax-free shopping is possible for customers outside European Union, however please note that customers outside the EU may also be subject and liable to import taxes/customs or duty fees as applicable in that particular territory and which will be at the expense of the customer and not Cycle SuperStore.

Payment Methods

Credit & Debit Card Payments are processed by Realex for your convenience and more importantly, security.
Realex accept all the most popular credit & debit cards including:

• Visa
• Master Card
• Visa Electron
• Maestro
• Visa Delta
• Visa Debit

PayPal
We are very pleased to accept payment via PayPal
Our email account for PayPal payments: pay@cyclesuperstore.ie

Cheques
We accept cheques, however please note that the cheque must be received by us prior to dispatching any items, and we also require 10 working days to clear the cheque.

Bank Transfers.
Payment is possible using bank transfers – for more information, please contact us.

Tax & Availability
All prices are shown inclusive of VAT, presently 23% in Ireland (subject to periodic change).
Pricing and stock availability are shown at the time of the page being loaded and both may be subject to change without further notice.

Cycle Superstore Gift Vouchers
We are pleased to accept Cycle Superstore Gift Vouchers as part or full payment online. Simply enter the Voucher Number at checkout.

Please note that Cycle Superstore Gift Vouchers cannot be used for the Bike Fitting service in-store.

One4All & me2you Gift Vouchers
The Gift Card acts as a prepaid Visa debit card when spending online.
In payment options at the checkout, Realex Payment Option.
Remember! Due to new EU regulations, there is a limit of €50 per transaction when using your Gift Card online.
Note: One4All & me2you Gift vouchers cannot be used for the purchase of any sale or discounted items.

Delivery Exceptions

We ship all goods worldwide except Lapierre, LOOK and Cannondale which are only available for purchase in Ireland.